Though this is not the mainaspect in order to identify a trustworthy shared website hosting supplier from a bad one or a reseller from an actual supplier, being able to call and speak with a live person is a sign that you are not using the services of a one-person company and that you will be able to get in touch with somebody every time you need support. The telephone support for hosting services may vary from common to experienced, which means that the issues that can be resolved through a call differ based on the company. Generally, these matters are more basic and include billing or first level tech issues because more complex tasks often need a support ticket where both you and the sysadmins can track what's going on with a given issue. Nonetheless, the option to call your service provider will save you a lot of time and efforts for the numerous small things that will eventually show up at the time you manage your web hosting account.

Phone Support in Shared Website Hosting

We believe that the option to talk to a live agent is rather important, for that reason we have 3 support lines all around the world (UK, USA and Australia) and you can reach us over the phone for fourteen hours a day. In case you consider obtaining one of our shared website hosting, for instance, you can give us a call and find out more about our solutions before placing your order to be sure that we meet all system requirements for your web sites. Following your purchase, you can call us about all the sales or billing problems you may have, or get any general or basic tech information you need. We have tried to find the optimal balance between telephone and ticket support, so for solely technical issues you will have to use our ticketing system, which will help you keep track of the communication as well as any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

We provide live phone support 14 hrs daily as part of the support services for every single semi-dedicated server package that we provide. Considering the fact that some issues are more difficult and time-consuming, you will have to open a support ticket if you experience such a problem, but for all your billing, general or small-scale tech issues you can always phone us and we'll assist you immediately in order to save you the time you will need to spend on creating a ticket. Even if you do not have an account yet, you will be able to find out if you can host your sites on our state-of-the-art cloud platform or you can receive any other general information about our semi-dedicated services. We have local numbers in the USA, the UK and Australia plus an international number, so that you will be able to call the one which is closer to your region.