If you have a site, a problem might always emerge and it does not necessarily need to be connected with the web hosting service. For instance, something can go wrong when you bring a web app up to date or some important data might be modified or erased unintentionally. Irrespective of what the nature of the problem might be, you will need to touch base with the client care team and request them to retrieve a backup or to help you troubleshoot the problem that you’re encountering. How promptly they will do this will predetermine the span of time that your sites will be unreachable. For given websites like community sites or online stores, a regular outage interval often means lost users and money. Hence, it’s exceptionally important that you use the services of a web hosting company that offers not only a very good tech support service, but also a well-timed one.

One-Hour Response Guarantee in Shared Website Hosting

Our shared website hosting offer a 1-hour response time guarantee, so irrespective of what inquiry or obstacle you might have, we’ll always be there to lend you a helping hand. As a matter of fact, it seldom takes more than 30 minutes to get an issue solved or a question answered, and this is valid for both technical and sales matters. Our customer service staff members will be at your service 24x7, even on weekends and legal holidays, which suggests that you’ll get swift assistance at any time. We understand how priceless time can be, so by the time we reply to your email or support ticket, we will have looked into the issue and, in case we haven’t solved it, we’ll provide you with more info about what you need to do on your end, if the situation necessitates this. With our support services, you can be sure that there will be someone to lend you a hand momentarily, regardless of the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from us, you can take full advantage of our extra-fast support service. You will obtain an answer to any trouble ticket opened from the web hosting Control Panel or email sent to our customer and tech support team in no more than 60 minutes. The response time is guaranteed and it applies irrespective of the issue – billing or technical. Often, it takes substantially less time to explore and fix a problem. We will provide you with more info if the solution entails something that has to be done on your end. If you touch base with us during national holidays or weekends, the response time will be the same and since our support staff is on duty night and day, you will obtain timely assistance for any general, billing or technical issue regardless of what time of day or night it is.