A live chat is a real-time way of communication between a website hosting supplier's support team and its clients. It is an efficient way to receive some info about the website hosting services or get some problem resolved as you are speaking with a live agent. The benefits of using a real-time chat service instead of calling or opening a ticket are the low chance of errors at the time you exchange data like usernames or domain names, the more rapid response time as the communication is live and the fact that you don't have to stay on the chat constantly - you can do something else while the agent investigates the issue in question. What's more, you're able to become a part of a live chat room from any computer that's connected to the web, avoiding the phone costs that you will have to pay in case you are calling to another country.

Live Chat Support in Shared Website Hosting

Along with the telephone and ticket support, we supply live chat support too. You're able to get in touch with us every day, which includes holidays and weekends, and we will give you more information about the shared website hosting that we supply if you are not among our customers yet, or about common and billing questions when you already have a user profile. Although for strictly technical issues you will have to open a trouble ticket to the tech assistance team, as such issues will require additional time to be dealt with, you can still contact us on our live chat for some technical details. For example, we will assist you to set up an e-mail address in your email client or troubleshoot a number of issues, saving you a lot of time. Even when our phone lines are already off for the day, you will be able to speak to a live person.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we offer with our semi-dedicated servers, you can find the the right answers for any questions you have or get various troubles taken care of without delay. The chat service is available every day, therefore you can get in touch with a representative even on weekends and holidays. In the event that you're not sure which plan would be better for your web sites or if our cutting-edge cloud hosting platform covers some system requirements, you may join our live chat before you purchase anything. In case you're an existing customer, you will be able to receive more information about billing issues, account settings as well as a variety of common technical issues you may encounter, for example in case you can't set up an email account in a client on your computer system. The live chat can save you a lot of time regardless where you are or when you get in touch with us.