Assistance Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Response Guarantee

  • Each ticket you send to our customer help and support team will be handled in up to one hour. All normal inquiries are going to be responded to as quickly as possible. Nevertheless, if the service request you have posted calls for assistance from an experienced administrator, we’ll send the ticket to him and will inform you about the delay.

  • Top quality support service

  • Expert Technical Assistance Service

  • We’ll be working for you 24x7 to give you advices and client support as well as to assist you with any trouble that you might run into whilst maintaining your virtual server. We are able to aid you with all installed in advance packages, such as your Operating System, server management panel (with respect to the VPS type) and the Website Control Panel created solely by our company.

  • Intuitive help center

  • An Educational Help Section

  • In the Website Control Panel that is provided at zero cost with the virtual server, you can easily find an instructional Help zone, that features all you need to have knowledge of when maintaining your web sites and software. We have integrated a range of how to articles and video tutorials that present the fundamental website management tasks in an understandable manner.