Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • In the Website Control Panel you will find a comprehensive Help Center section offering numerous articles and frequently asked questions. They are contributed by our support team of trained techs. Just type in your question and our intelligent system will show you the best answer.

  • Top quality support service

  • Tutorial Videos

  • For all of you who prefer to find out how to settle a frequently encountered issue by watching a video tutorial, we have added a selection of video tutorials to our Website Control Panel. All the how–to videos are short and simple to understand. They offer you step–by–step presentations of different website management activities.

  • Intuitive help center

  • A Sixty–Minute Response Guarantee

  • Our semi–dedicated servers are backed up by a 24/7/365 client support service and include a 60–minute response time guarantee. Our practiced tech support engineers will be online for you 24/7 and will solve any issue that you might have within maximum one hour after the customer support ticket submission. In most cases, a response will be provided to you within twenty minutes.